Refund Policy
Refund Policy — QuickInsight Last updated: May 23, 2026
1. Overview QuickInsight LLC operates QuickInsight and handles refunds for purchases made through quickinsight.co. QuickInsight sells digital decision-support products, human-written memos, and short human informational sessions related to work and professional decisions. We want to be fair, practical, and easy to deal with. If something goes wrong, or if you believe a refund is appropriate, contact us and we will review it in good faith.
Email for refund requests: hello@quickinsight.co
2. General approach Our default approach is to be flexible and reasonable. If you are unhappy with a purchase, please contact us before starting a chargeback or payment dispute. In many cases, we can resolve the issue quickly.
We do not treat paid products or completed sessions as automatically non-refundable. Refunds are reviewed in good faith based on the facts of the situation, the product purchased, whether delivery has already occurred, and whether there was a technical, delivery, or fit issue.
3. AI Assistant The AI Assistant is currently offered free of charge unless clearly stated otherwise at the point of use or checkout. If we later introduce paid AI features, the applicable refund terms will be disclosed at that time.
4. Paid digital decision-support products Paid digital products may include, but are not limited to, human-written decision memos, decision lenses, written second opinions, templates, summaries, or other digital deliverables.
4.1 Before delivery If you request a refund before we have started working on your paid digital product or before it has been delivered, we will generally issue a refund.
If we have already started working on the product but have not yet delivered it, we may still issue a refund in our discretion depending on the circumstances.
4.2 After delivery If the product has already been delivered and you later request a refund, we may still issue one in our discretion. We do not treat delivered digital products as automatically non-refundable. If you felt the product was not useful, there was a misunderstanding, the fit was poor, or you were otherwise dissatisfied, contact us and we will review the request in good faith.
4.3 Delivery issues If a technical problem on our side materially prevented delivery, or if you did not receive the product within the stated delivery window, we will generally offer either: - a full refund; or - delivery or re-delivery of the product,
at our discretion or by mutual agreement.
4.4 Scope and expectations QuickInsight products are designed to help you think through work and professional decisions. They are not legal, tax, financial, investment, medical, therapeutic, coaching, consulting, or other regulated professional advice. Disagreement with a viewpoint, framework, or analysis does not automatically require a refund, but we will still review good-faith concerns fairly.
5. Human informational sessions Human informational sessions are short, scheduled calls booked through our website or checkout flow.
5.1 Before the session If you contact us before the session starts and want to cancel, we will generally refund you.
If you want to reschedule instead of cancel, we will generally try to accommodate that where reasonably possible.
5.2 After the session If the session took place and you later request a refund, we may still issue one in our discretion. We do not treat completed sessions as automatically non-refundable. If you felt the session was not useful, there was a misunderstanding, the fit was poor, or you were otherwise dissatisfied, contact us and we will review the request in good faith.
5.3 Technical issues If a technical problem on our side materially prevented the session from taking place or being reasonably completed, we will generally offer either: - a full refund; or - a rescheduled session,
at our discretion or by mutual agreement.
5.4 Late arrivals and no-shows If you are late, we will try to continue the session if reasonably possible, but we may need to shorten it based on the remaining time.
No-shows without prior notice at least 2 hours before the scheduled time are generally non-refundable, as we have reserved the time for you. However, if you later contact us and explain the circumstances, we may still choose to offer a refund or rescheduling in our discretion.
6. How to request a refund To request a refund, email hello@quickinsight.co and include: - the email address used for the booking or purchase; - the product or session purchased; - the approximate date of purchase or session; - a short explanation of what happened.
We aim to review refund requests within 3 business days and respond with a decision within 7 business days. Approved refunds typically appear on your original payment method within 5–10 business days after approval, depending on your bank or payment provider.
7. How refunds are processed If a refund is approved, it will generally be issued to the original payment method used for the purchase, subject to the policies, timing, and technical constraints of our payment processor, currently Stripe where applicable.
8. Reasonable use of discretion While we aim to be flexible, we reserve the right to decline refund requests in cases of evident bad faith, abuse, repeated refund patterns, or when the product or session has clearly been used or acted upon as intended. We do not refund based on outcomes outside our control, including whether a decision you made after using our service produced the result you hoped for.
9. Chargebacks and payment disputes Please contact us before initiating a chargeback or formal payment dispute. We are often willing to resolve issues directly. Unnecessary chargebacks increase costs and may delay resolution for both sides.
10. Changes to this policy We may update this Refund Policy from time to time. Any changes will apply prospectively unless otherwise stated.
11. Contact If you have questions about this Refund Policy, contact QuickInsight LLC at:
hello@quickinsight.co